Finally...AN American !!!

Still having computer problems.

I called back to my internet provider, this time using the automated service (the fake voice).

I fixed my problem, being led through the process with the help of prompting by a voice that is on every other message machine.

I faltered once, when the voice asked me to say "continue" and I said something to my daughter in the background.

I was at once sent to a "live" operator who magically answered the line saying "This is Bob, can I help you"?

I was just thrilled even hearing the name "Bob".

I asked him if he was in the United States, and was just giddy with his answer of "YES".

This man solved all of my problems in under five minutes, gave me more practical and usable advice than I had been given on my last five calls to my internet server.

He apologized for the "out sourcing" and gave me more help than I thought that I could ever get from anyone .

I have called my husband's best friend, who is a "Big Wig" with Charter, and he said that he could access my account and find out who I talked to.

I want to give this guy not only a big kiss, but a letter in his file that shows how much customer satisfaction and help he gave to me...I hope that someone at least gives him a slap on the back, and tells him how GREAT of a job he is doing.

He solved my internet problems, taught me many proactive things that I can do to prevent further obstacles and in essence... saved me from "Crashing" on my computer and websites ( God forbid I lose my blog).

GOD BLESS AMERICA!!!!

I asked him what his extension number was (just for future reference) and he did not have one.

But I have put out a call to his superior so that I can give him a glowing and heartfelt commendation.

In today's world of internet technology and razzle dazzle, that I am too old to know, this man helped me more than I have been helped since I learned how to send an email.

At least my big mouth is "BACK ON LINE" and expect the spewing to keep on coming.

That may be a good thing , or it may be a bad thing.... YOU decide!!